Training Policies
Clear Training Policies to set the right expectations and ensure a smooth learning experience.
Support Policies
Refund Policies
Refunds are only available before the second lecture. Once the second session has been attended, no refunds will be issued under any circumstances. We encourage students to review course details and ask any questions before enrolling to ensure the program is the right fit for them. You must initial refund request within 30 days after the commencement of the classes.
For the recorded courses & books, you must initiate the refund request within 7 days after the purchase.
You can still consume the amount you paid to get enrolled in any other course of your choice (provided we're offering that course) even If you refund windows has passed.
Yes, students have the option to freeze their course and rejoin within 1 year from the date of enrollment. This flexibility ensures you can continue your learning journey at a more convenient time if needed.
Yes, you're allowed to transfer between online and physical classes based on your preference. However, please note that physical classes are only available in selected cities where our training centers are located. Reach out to our support team to check availability and process the transfer.
We are committed to your success even after the training ends. That’s why, in line with our Training Policies, we offer Priority Support—a comprehensive, hands-on assistance system designed to guide you through real-world challenges as you apply what you've learned.
This support is available for 12 months after the completion of your training and gives you direct access to your trainer through a dedicated WhatsApp support number. The guaranteed response time is between 12–24 hours. Whether you're stuck on a technical issue, need clarity on a concept, or want feedback on your progress, Priority Support ensures you never feel stuck or alone, following the standards set in our Training Policies.
Support goes beyond messaging. When needed, we offer one-on-one guidance through WhatsApp voice notes, chats, and even Zoom calls, making the experience highly personalized and practical—almost like having a coach by your side, as outlined in our Training Policies.
Priority Support is not available for recorded courses.
Our relationship with you doesn’t end when your training or Priority Support period concludes. In line with our Training Policies, we believe in long-term growth, which is why we offer Lifetime Mentorship—an ongoing commitment to your journey beyond the classroom.
While Priority Support ensures fast, hands-on assistance with a guaranteed response time of 12–24 hours, Lifetime Mentorship is designed for learners who no longer need step-by-step guidance but still seek direction, clarity, and community support, as outlined in our Training Policies, as they move forward.
Under Lifetime Mentorship, we may not promise immediate replies, but in accordance with our Training Policies, we never leave a query unanswered. Whether it's a question about strategy, a career move, or a business decision, our team ensures you continue to receive guidance when it matters most, following the standards set in our Training Policies.
Support is offered through:
Live Q&A sessions on YouTube
In-person meetups
Community discussions and updates
This mentorship is for those who have gained a foundational skill set and are looking to evolve, pivot, or grow at their own pace, with reliable guidance always within reach.
We're not just here to train—we’re here to mentor you for the long haul, in accordance with our Training Policies.
Our support team is dedicated to providing timely and helpful responses, in line with our Training Policies, but please note that support services are not available on Sundays, national holidays, or official government-declared holidays.
To ensure you receive responses within expected timelines, we recommend keeping an eye on our WhatsApp status, where we regularly update our availability, holiday schedules, and any unexpected delays as outlined in our Training Policies.
We value your time and are committed to maintaining clear communication so you always know when to expect a response, following the standards set in our Training Policies.
We’ve designed our support system to be responsive, efficient, and solution-oriented. Here's how it works:
Step 1: Ask on WhatsApp
Students can send their queries directly to our dedicated WhatsApp support number. Our support team reviews and responds to messages multiple times a day.
Step 2: Relevant Resource Sharing
In most cases, the first response will include a relevant video from our YouTube library that directly addresses your concern. This helps you understand the concept in detail at your own pace.
Step 3: Live Session Support
If your question needs further explanation, we may guide you to ask during an upcoming YouTube Live session, where we can explain it interactively.
Step 4: One-on-One Meeting (If Needed)
If your issue remains unresolved or requires personalized attention, the support team will schedule a one-on-one Zoom call with the trainer to provide hands-on assistance.
Our approach ensures that you receive the right level of support based on the complexity of your query, while also making full use of the resources and community we’ve built around you.
Assorted Policies
Yes, you will receive recordings of your specific course, which will remain accessible for 30 days after the session. You also have the option to download the recordings for future reference.
In addition, we maintain a public YouTube library for each course that is continuously updated. This allows you to revisit key concepts and stay up to date with the latest content even after your course ends.
Yes, you can upgrade yourself to live or physical classes for the same course you get the recording for. The fee that you paid for the recorded course will be adjusted in the fee for the live or physical course. You must initiate upgrade request within 3 months from the date you purchased a recoreded course. Explore our Company Profile.